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FAQ

Buying a Ujet scooter

When will Ujet be launched?

We are working at full speed to start production at the end of 2017. Sales will initially begin in European Union, with Asia and North America following later. Please register your interest on our website and we will keep you informed on our progress as well as specific launch dates in these cities as well as other geographical areas.

Where can I buy my Ujet?

To be one of the first to own the Ujet, you can reserve it right now in our e-shop

Where can I test ride my Ujet?

Register your interest and we will get in touch with you as soon as we are coming to your city.

How much will a Ujet electric scooter cost me?

Our Ujet electric scooter is highly customizable. Thus the price depends on the unique design choices you make. Please use our state-of-the-art configurator and make the Ujet electric scooter yours.

Why should I consider my Ujet ahead of a classic combustion engine scooter?

Riding your Ujet is a fully connected experience and is a lot of fun. You will be able to get around your city easily without any hassle. Also you will realise the benefits of a fully integrated electric drive: lower maintenance, no pollution, and the ability to make the city a quieter place to be.

How much does it cost to ride Ujet?

Running costs depend on the electricity prices in your country. These can be as low as 35 cents per 100 km depending on your local electricity pricing. Being an electric scooter, maintenance costs of a Ujet are much lower compared to a regular ICE scooter. Ujet does not require oil changes. Fewer parts in the motor means there are fewer things that can break. Certain countries, regions and municipalities can offer you an incentive to purchase an electric scooter, further reducing the cost of a Ujet. Please check your local regulations to learn more about your eligibility.

Can I ride Ujet everywhere?

Ujet is designed for moving around in cities. You can ride it everywhere except on highways.

What are the delivery times?

We aim to deliver your Ujet to you within 4 weeks from your completed order.

Our unique technology

What are the advantages of our unique orbital wheel and in-wheel motor systems?

One of the greatest advantages of in-wheel electric motors is the fact that the power goes straight from the motor directly to the wheel. Reducing the distance the power travels, increases the efficiency of the motor. Moreover, the Ujet in-wheel motor design offers regenerative breaking. The system captures some of its own kinetic energy while braking and sends it back to charge the battery.

What makes the Ujet so lightweight compared to other scooters on the market?

Ujet frames are composed of advanced magnesium alloys and carbon fiber composites which are ultralight materials but at the same time very robust. The same materials used in aeronautics. The end result is something that is longer lasting and lighter than aluminium.

How do I fold my Ujet electric scooter?

The Ujet electric scooter folds comfortably and safely with 3 simple steps in seconds. Meaning the scooter can be stored easily in your hallway, office, boot of your car or yacht. Watch our video for more information.

What is the power output of a Ujet?

The Ujet electric scooter has an output of 4 kW and a peak torque of 90 Nm.

What is the maximum speed of Ujet?

Ujet is an equivalent to a 50cc petrol engine scooter. The maximum speed it allows is 45 km/h. Any tampering of the powertrain with the view to increase Ujet maximum torque, power, or speed is strictly prohibited. Under such circumstances, Ujet warranty and scooter insurance shall cease immediately and become void.

Ujet advanced connectivity

Which functions are supported by the mobile App?

Our connectivity system is one of the most advanced in our category. With your Ujet you can enjoy a completely connected ride: Benefiting from a GPS navigation system, able to unlock your scooter remotely, find it even if you have forgotten where you parked it thanks to our Geo locator and tracking system – this works with Bluetooth to find it even in an underground car park, calculating the distance to your Ujet and showing you the way in Augmented reality. Moreover, you can share your scooter with friends (if you can bear to be apart from it!), monitor your riding performance, receive a theft alarm when your scooter moves without your command and you are even able to stop it remotely. So relax as you will be able to receive technical support via the Ujet App.

Can I schedule my maintenance and service requirements over the app?

Yes, you can choose the type and time of maintenance needed through the app, and make the appointment to best suit you.

Can I use the built-in dash cam everywhere, anytime?

You are allowed to use the camera in most of the countries. However, there are specific regulations in certain markets and therefore it’s always best to check locally what is legally allowed.

How do I activate my scooter via my smartphone?

You can activate your Ujet the first time very simply via your mobile phone. You will receive a one-time code by SMS and a master-key code with the official papers of the vehicle that will allow you to activate and pair your smartphone with your electric scooter.

Which kind of Smartphones are supported by Ujet?

The Ujet app works with iOS10 and all Android versions from Android 5.

What happens if my Ujet is stolen? What are the specific antitheft features of the vehicle?

We have been working on making your Ujet as safe as possible. Thanks to our smart app, you receive a theft alarm when your scooter is moving without your command and you will be able to stop it remotely via your App.

What happens if my mobile phone gets stolen or is damaged?

If your phone can’t be activated, you will be able to manage all functions directly through your dashboard.

Battery and charging

Where can I charge my Ujet?

Anywhere there is a standard power socket, meaning you can charge at home, at work or in the city whenever you need to. Watch our video for more information.

How far can I ride my Ujet?

The range of your Ujet electric scooter depends on its battery size. Our small battery takes you up to 70 km whereas the bigger model gives you a range up to 150 km.

Can I charge my battery even if it is not completely empty?

Yes you can charge your Ujet battery no matter how much charge is left in your battery.

How long does a full charge take?

With the onboard charger, you are ready to ride in 3 or 6 hours depending on battery size. With a fast charger, it will take you 2 hours.

Servicing and repair

Where can I repair my Ujet?

A customer focused experience is key to us. You will be able to choose where and when to have your Ujet serviced or repaired. Either in an Ujet approved location or somewhere you choose with is convenient to you by one of our highly trained team members. We will even come to your home or place of work to make your life easier.

What is the standard warranty?

2 years from first registration.

What kind of regular services must be completed?

In reality very little, due to electrical drive trains requiring limited maintenance. So, a yearly health check and the replacement of standard wear and tear components e.g. tires, brakes etc.

Where can I get spare parts for the Ujet?

You can find Ujet spare parts at any accredited Ujet reseller and Ujet service center.

Can I carry out repairs at every dealer of my choice?

Our accredited Ujet service centers are here to provide you with a superior customer service and support experience.

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